Returns

 

Returns Policy

We are pleased to offer our returns policy in addition to your statutory rights.

If you need to return something to us, please contact us at info@sparklyhen.co.uk for a returns form, this must be included with the item you are returning.

All items must be sent back to us in the perfect condition you recieved it, in the original packaging and with all the tags present, within 14 days  

All items must be sent back to us by Royal Mail, tracked and signed for. We take no responsibility for items that have gone missing that you have sent back to us.

You are responsible for the returns cost.

In interests of hygiene and for your protection we do not accept returns of, or refunds on, pierced earrings or jewellery sets containing earrings or unless the items are of unsatisfactory quality or unfit for purpose.

We cannot accept returns on items that have been especially ordered or bespoked for you. Your statutory rights are uneffected. 

 

Refunds Policy

We will refund you the cost of the item, minus the original delivery costs to the method of payment within 30 days of receiving the item/items back in the perfect condition they were sent  

It the item is not in the condition that it was sent when it is returned to us, we retain the right not to process the refund  

You will be responsible to pay any additional delivery costs incurred in sending the item/items back to you

You have 14 days to pay an amount specified to return the item/items back to you, after which we reserve the right, with no liability to Sparkly Hen, to dispose of the good as we see fit.